We would like to wish all of our readers a Happy New Year.

Please stay tuned for our first newsletter of the year which will include New Year Resolution ideas for your Call Centre.

Unless you have been working far too hard you must have seen Jamie Oliver’s Ministry of Food.

This is where he has taken the challenge to get Rotherham eating healthily.

(read more…)

Originally, a reduction in the number of calls to a contact centre was given as the best reason to implement a customer service email solution.  Esteban Kolsky explains the other benefits. (read more…)

Call Centre Helper has had a great year, almost doubling the number of readers, but we are always looking for ways to improve the magazine. (read more…)

Heart Contact Centres is incorporating social networking in the workplace to assist in maintaining high levels of staff motivation and to aid further business development. (read more…)

Really Simple Systems has announced the availability of its email module which allows users to automatically capture emails into the CRM system without the need to install any local software. (read more…)

Rachel Donnachie has joined the Professional Planning Forum as a Contact Centre Specialist from the Alliance & Leicester.  (read more…)

Staff at outsourcing call centre Conduit had a surprise when X Factor star Rhydian called in to say thank you for supporting him on the hit show last year. (read more…)

Interactive Intelligence has completed the Cisco interoperability verification testing using the session initiation protocol standard. (read more…)