Peter Laurie of Power Partners Development reports on the secrets of building a performance-focused training department.
Avoiding “The Sheep Dip”
It is a fact that many call centre agents are still being subjected to the age-old training ritual of “sheep dipping”. This is a process by which employees are “refreshed”, “cleansed” and (read more…)
This week we are starting our regular technology column by looking at the key features that you should consider when looking at new technology.
We are kicking this off by looking at Unified Communication Solutions. We have asked our panel of experts for what they consider to be their “must have” features of a successful unified communications solution. (read more…)
We are pleased to confirm that our new on-line directory is now live on the Call Centre Helper website. (read more…)
The co-locating exhibitions Call Centre Expo and Customer Management Expo had yet another fantastic year increasing attendance by 10% over the two days. (read more…)
Would you like to make every customer feel like a VIP?
If so you may be interested in a free seminar next week on Thursday 9th October in London - hosted by Genesys. (read more…)
EMAX Outsourcing, a third party provider of call centre services, has just moved into new premises on Tyneside.
The company outgrew their current facilities and has now taken on one floor in the Cobalt Business Exchange, which will allow EMAX to further grow their contact centre operation. (read more…)
Research carried out by industry analysts, ContactBabel, shows that the contact centre industry is under pressure, with a freeze on salaries, high attrition and absence rates. (read more…)
Converso Contact Centres has won the ‘Best Call Centre Campaign in the Public Sector, inbound or outbound’ in this year’s Connect 2008 Awards.
The company was recognised for its work with Westminster Council in providing telephone support for its ‘pay by phone’ parking service that is estimated to save the Council £6million per annum. (read more…)
Wellbeing is a fast emerging topic which is on everyone’s lips. A recent survey indicated that most of the FTSE 100 companies will have adopted a wellbeing or wellness strategy for their employees by 2010. (read more…)
Storacall provides Daewoo Securities Europe with the highest altitude (non-airborne) call recorder in the UK.
Founded in South Korea in 1970, Daewoo Securities quickly established themselves as a global leader in the provision of investment services, focusing primarily on the trading of securities. (read more…)
Results of a study into multi-channel selling have been announced by Foviance and RXP that highlights how the travel industry is losing revenues through poor multi-channel integration. (read more…)
Scotland rugby coach Frank Hadden is facing up to a new squad by swapping his ‘team talk’ venue from the changing room to a Glasgow contact centre operated by RESPONSE.
