Call Centre Helper is the UK's most popular Call Centre Magazine.
Last month (Sep 2008) we had 25,516 Readers. Click here to view our statistics.

How to improve your training department

Sheep dipPeter Laurie of Power Partners Development reports on the secrets of building a performance-focused training department.

Avoiding “The Sheep Dip”

It is a fact that many call centre agents are still being subjected to the age-old training ritual of “sheep dipping”. This is a process by which employees are “refreshed”, “cleansed” and (read more…)


What to look for when buying - Unified Communications

Unified Communications

This week we are starting our regular technology column by looking at the key features that you should consider when looking at new technology.

We are kicking this off by looking at Unified Communication Solutions.  We have asked our panel of experts for what they consider to be their “must have” features of a successful unified communications solution. (read more…)


Call Centre Helper launches its on-line directory

DirectoryWe are pleased to confirm that our new on-line directory is now live on the Call Centre Helper website. (read more…)


Visitor numbers up at Call Centre Expo

The co-locating exhibitions Call Centre Expo and Customer Management Expo had yet another fantastic year increasing attendance by 10% over the two days. (read more…)


Make every customer feel like a VIP - Free Seminar

Would you like to make every customer feel like a VIP?

If so you may be interested in a free seminar next week on Thursday 9th October in London - hosted by Genesys. (read more…)


Growth for Contact Centre on Tyneside

Exterior of the Fabriam CentreEMAX Outsourcing, a third party provider of call centre services, has just moved into new premises on Tyneside.

The company outgrew their current facilities and has now taken on one floor in the Cobalt Business Exchange, which will allow EMAX to further grow their contact centre operation.  (read more…)


Pressure rises on contact centre staffing levels

Research carried out by industry analysts, ContactBabel, shows that the contact centre industry is under pressure, with a freeze on salaries, high attrition and absence rates. (read more…)


Converso wins award for Best Public Sector Call Centre Campaign 2008

Louise Lee and Quentin WilsonConverso Contact Centres has won the ‘Best Call Centre Campaign in the Public Sector, inbound or outbound’ in this year’s Connect 2008 Awards.

The company was recognised for its work with Westminster Council in providing telephone support for its ‘pay by phone’ parking service that is estimated to save the Council £6million per annum.    (read more…)


CCMA UK Health and Wellbeing Conference

Wellbeing is a fast emerging topic which is on everyone’s lips. A recent survey indicated that most of the FTSE 100 companies will have adopted a wellbeing or wellness strategy for their employees by 2010. (read more…)


Case Study: Storacall supports Daewoo Securities call recording needs

Daewoo TowerStoracall provides Daewoo Securities Europe with the highest altitude (non-airborne) call recorder in the UK.

Founded in South Korea in 1970, Daewoo Securities quickly established themselves as a global leader in the provision of investment services, focusing primarily on the trading of securities. (read more…)


Foviance and RXP reveal how travel industry is failing to embrace multi-channel selling

Results of a study into multi-channel selling have been announced by Foviance and RXP that highlights how the travel industry is losing revenues through poor multi-channel integration. (read more…)


Scotland rugby coach swaps the changing room for contact centre

RESPONSE staff with Frank Hadden

Scotland rugby coach Frank Hadden is facing up to a new squad by swapping his ‘team talk’ venue from the changing room to a Glasgow contact centre operated by RESPONSE.

(read more…)


Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper

free newsletter

Last month (Sep 2008) we had 25,516 Readers

Poll
Call Centre or Contact Centre? What do you call it?



Editor
Jonty Pearce
Call Centre Helper is edited by Jonty Pearce

Job of the Week
North East
£50-55,000 basic
Douglas Jackson
click here
 
Latest subscribers
  • Operations Manager - Fife Council       (Monday 06 Oct)
  • Director - CAM Interim Management Ltd       (Monday 06 Oct)
  • Customer Services Manager - NUS Services Limited       (Monday 06 Oct)
  • Business Development Manager - Solveso Interactive Pte Ltd       (Monday 06 Oct)
  • solutions manager - solveso interactive pte ltd       (Monday 06 Oct)
Premium Adverts

Genesys

Aspect

Budd

RXP

Rostrvm

Forum Events

Interactive Intelligence

See your advert here

Classified Adverts

Start up and operation comprehensive documents and templates for your call center. Ready and easy to use.
www.steptocallcenter.com

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com





MagazineCall Centre JobsManagementTechnologyLifeTipsNewsEvents


  contact | editor Jonty Pearce 01600 714546
  © 2008 designed by | callcentre helper | online magazine | All Rights Reserved.