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As we continue to celebrate 20 years of Call Centre Helper we look back at our Top 20 Webinars...
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Webinar Title: How To Give Excellent Customer Service For Vulnerable People Contact centres often struggle to deal with ..
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Playvox have released a number of their webinars to now watch on-demand. The Complete Digital Contact Center Join Playvo..
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The contact centre often has to deal with issues that are caused by the rest of the business. Problems don’t get fixed..
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Importance of Making Our Staff Feel Valued Empowering our front-line staff is a proven method of improving contact centr..
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Managing multichannel contact has become a real headache for many companies. Customers now expect that they can jump fro..
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Enghouse Interactive, will be hosting two free webinars, in May demonstrating the advantages of deploying a Microsoft Te..
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Webinar on making your agents more productive. Contact centre managers are often called on to deliver great customer ser..
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Still more webinars to come in our 2023 webinar series. Here are more titles you can look forward to. Webinar: Treating ..
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There is a clear correlation between loyalty and customer effort. During this webinar we look at the practical steps tha..
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In this webinar we will look at the best tools to use for Performance Management. From spreadsheets to call and screen r..
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Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a ma..
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The Call Centre has developed a lot over the past few years. What will happen in the next few years? In this webinar, we..
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Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics s..
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We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds..
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Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up in a bo..
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In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre e..
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Webinar on first contact resolution.  First Contact Resolution is a key measure in the overall effectiveness of the con..
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Webinar on home working. Homeworking is starting to take off in contact centres.  It brings benefits both to the compan..
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