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Archived Content
A selection of stories from the archives of call centre helper
PlanCon 2019
RingCentral Earns Approval for G-Cloud 11
Interactions Brings its Conversational AI to Food Services
Applied Customer Experience (Evening Course – 10 weeks)
Gant Travel Reduces Costs With New Customer Experience Platform
White Paper: How Technology Is Transforming the Role of the Agent
White Paper: 3 Customer Experience Mistakes You’ll Never Make Again
Vonage Win 2019 CRM Excellence Award
UK Employees Embrace AI In the Workplace, But Want More Training
Six Years on: Taking Stock of G-Cloud 11
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Editor's Pick
Team Leader Experience (TLX) Explained
Quick Wins to Improve Your C-Sat Scores
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
