It’s time to get customer experience right
12th November, Birmingham @ THE NEC BIRMINGHAM
Looking forward, designing and delivering an experience that delivers both rational and emotional objectives won’t be a “nice to have”, it will be a critical capability to effectively differentiate your products or services.
The agenda is jam-packed with all the information, guidance and blueprints you will need to take your company to the next level:
Adrian Swinscoe, from CX Punk will be the event chair and will give the Opening Keynote.
2 Morning streams to follow and will consist of the following:
People & Culture
Title: Machine and human intersections – who is in charge?
Growth & Innovation
Title: Fostering growth and innovation through the right partnerships
2 Afternoon streams to follow and will consist of the following:
Technology and the Rise of AI
Title: Leveraging tech to put customers first
Leaders and Leadership
Title: Leading CX organizations require a different type of leadership
As you can see this is a company-wide event, benefiting each arm of the organization – from employees, right through to management. Join us – single delegate pricing from £597.
Author: Rachael Trickey
Published On: 30th Jul 2019
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