Title: Report: NICE inContact Customer Experience (CX) Transformation Benchmark 2019
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, UK, and Australia with two surveys, one among consumers and one among contact centre decision-makers.
This report presents region-specific findings from the business wave of the research and accompanies a global report. It provides comparative results to the consumer study published in 2018.
Report written by: NICE inContact
Click here to download your copy of the report
Author: Jo Robinson
Published On: 30th Jul 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, NICE CXone
