This white paper provides a brief overview of how the NICE Workforce Management System solves the challenge of understanding the adjustments needed to reduce ErlangC requirements when skill-based routing is used in a contact centre.
White paper written by: NICE
Click here to download your copy of the White Paper.
Author: Jo Robinson
Published On: 29th Jul 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, NICE
