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About Us
Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Call Centre Management
10 Quick Wins to Help Agents Recover From a Tough Day
Call Centre Management
Why You Should Embrace the Complexity of Longer Talk Time
Call Centre Management
Bad Habits That Kill Resource Planning
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Workforce Management Benchmark Report 2025: Six Key Insights
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5 Steps to Skyrocket Customer Engagement With Microsoft Teams
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Security as a Voice AI Strategy
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Zendesk CX Trends 2025
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Peopleware Enters South Africa Market Via LabourGenie.Net Alliance
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How AI Elevates IDP from Useful to Unstoppable
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Crowdsourcing Brand Loyalty – How Social Media Impacts CX
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Salesforce and ServiceNow Invest $1.5B in Genesys
Expert Insights
Supporting Vulnerable Customers in a Digital World
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AI-Enhanced CRM – Benefits and Implementation
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AI in UK Healthcare – Empowering Better Patient Experiences
Expert Insights
The Six C’s of Leadership
Call Centre Management
Ways to Reduce Friction Between Agents Working on Different Channels
Call Centre Management
7 Things Creative Team Leaders Do Better Than the Rest
Call Centre Management
How to Make Team Huddles More Engaging
Call Centre Management
10 Quick Wins for Cheering Up Your Agents
Video
How to Improve CSAT With the ACAF Model
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4 Ways Purpose-Built AI Is Transforming CX
Call Centre Management
5 Ways Call Centres Can Support Their Agents This Summer
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5 Ways Smart Routing and AI Improve Contact Centre Efficiency
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Ways to Reduce Friction Between Agents Working on Different Channels
7 Things Creative Team Leaders Do Better Than the Rest
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