eBook: Empower Your Agents with AI

Empower your agents and elevate your CX. Dive into this guide and discover how Five9 Agent Assist uses AI and NLP to provide your agents with real-time intelligence and automation, tackling challenges and boosting efficiency.

Explore powerful capabilities, use cases, and real-world examples to build a happier future for agents and customers.

Learn how to:

• Meet agents where they are and address their challenges
• Close the gap with AI via real-time guidance, task checklists, and after-call summaries
• Examine use cases such as objection handling and increase upsell
• Improve ROI and reduce AHT and ACW