Earlier this year, Call Centre Helper readers were invited to take part in the ‘5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.
This report covers everything from which channels are the most popular to how many people have implemented homeworking.
White Paper: A Call Centre Helper White Paper, sponsored by NewVoiceMedia
Author: Jo Robinson
Published On: 14th Aug 2014 - Last modified: 3rd Jan 2020
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