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Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Last Month (September 2024)
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Live Chat Quality – 7 Training Exercises to Improve It
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What Tech Should You Buy Next? Here’s How to Choose
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18 Bad Habits That Kill CX
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Workforce Impact and the Future of AI in Financial Services
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Improving Customer Service with AI
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Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
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Using Auto Call Scoring to Choose the Right Calls for Manual Review
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What Does Candor Mean for Call Centres? How to Embrace It
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CX Award Wins – October 2024
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AI Under Control: How to Ensure Ethical Customer Service
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18 Bad Habits That Kill CX
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The Evolution of the Contact Centre
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Get Sickness Under Control – 21 Management Tips
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