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About Us
Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Hints and Tips
Are You Doing Enough to Empower Your Agents?
Call Centre Management
What It Really Takes to Run a Sustainable Contact Centre
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15 Award-Winning Ideas from Teleperformance Contact Centre
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Understanding the Key Differences Between WFM and WFO
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Six Stories of Successful Cloud Migrations
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Why Customer Journey Mapping is Your Secret Weapon
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The Future of Omnichannel CX
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Improving Customer Loyalty in an Omnichannel World
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What Is a Virtual Contact Centre?
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A Guide to Contact Centre Sentiment Analysis & Measurement
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How to Close the BPO Quality Gap
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14 Skills Every Call Centre Agent Should Master
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New Report Reveals AI Needs Human Touch in CX
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Salesforce Has Acquired Informatica
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5 Best Practices to Improve AHT in the Contact Centre
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AI in HR – Boosting Workforce Engagement and Retention
Workforce Planning
Top Tips for Digital Channels – Forecasting and Scheduling
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What Will Agent Roles Look Like in 2035?
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10 Ways to Make Customers Feel More Valued
Call Centre Management
10 Ways to Create More Confident Agents
Video
How to Improve Agent Consistency with Analytics
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Ways to Reduce and Improve Call Transfers
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Five AI Use Cases for Agent Training
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The Top Contact Centre Events and Conferences for 2025 and 2026
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Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
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10 Ways to Create More Confident Agents
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Understanding the Key Differences Between WFM and WFO
What Is a Virtual Contact Centre?
Featured Articles
10 Wellbeing Tips From an Award-Winning Contact Centre
How to Better Support Men’s Mental Health in the Contact Centre
Employee Well-Being: How to Reduce Contact Centre Stress
A Guide to Improving Mental Health In the Contact Centre
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
