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About Us
Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Contact Centre Research
Why Measuring Empathy in Digital Channels Really Matters
Call Centre Management
Do Bigger Contact Centre Budgets Create Lazier Thinking?
Strategy
How to Nail Your Outbound Strategy
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Mental Health Challenge: Technology’s Role in Supporting Agents
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Responsible AI in Customer Interactions – Compliance Without Compromise
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Moving From On-Premises to Cloud-Based Contact Centers
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The Digital Divide in Retail Customer Service
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The QA Manager’s 7-Step Guide to Survive Black Friday
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Why Average Handle Time Still Matters
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Case Study: Cielo Streamlines Recruitment Processes With Netcall
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Route 101 Earns Omilia Certified Implementation Partner Status
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Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims
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Content Guru Launches Health and Digital Social Care Microsite
Industry News
Case Study: DSB Lifted Customer Sentiment by 35% With Puzzel
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How to Get Your Customers to Love Your Contact Centre
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Five9 Named Leader in IDC European CCaaS Report
Call Centre Management
The Little Things That “Make or Break” a Contact Centre
Call Centre Management
How to Deal With That Awkward Agent
Call Centre Management
10 Ways to Give New Recruits an Amazing Welcome
Call Centre Management
How to Encourage Your Teams Back to the Office
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Don’t Push Occupancy Beyond 85%
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5 Ways AI Is Transforming the Agent Experience
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Tips to Improve Call Abandonment Rates
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How to Break Bad Habits in Workforce Planning
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The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
