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About Us
Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Hints and Tips
Are Your KPIs in Desperate Need of a Refresh?
Call Centre Management
6 Proven Strategies for Scaling Your Contact Centre
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Equip Your Team Leaders to Truly Elevate Service
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5 Brands Using AI to Deliver Empathetic, Efficient Experiences
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WFM Software Integration Capabilities Must-Haves
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Designing a Data Strategy for CX Success
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The 2026 US Customer Experience Decision-Makers’ Guide
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The Future of Customer Contact
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Is VoIP Cheaper Than Other Phone Systems?
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Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
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Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre
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The UK Contact Centre Decision-Makers’ Guide 2026
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From Call to Conversation: Why Your Phone Should Do More Than Just Ring
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8 Principles for Responsible AI Implementation
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Why AI Is a Non-Negotiable for CX Leaders in 2026
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The Call Centre Software Types Driving the Most Success
Call Centre Management
The Real Reasons You’re Failing to Tackle Lateness
Strategy
What Does It Really Take to Correct a Customer Politely?
Call Centre Management
7 Ways to Cut “Dead Wood” in the Contact Centre
Call Centre Management
How to Unite Your QA and Frontline Teams
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4 Ways to Build Customer Loyalty in the Digital Age
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The Real Goal of Great Self-Service
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Building Human Rapport in an AI-Powered Contact Centre
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Unlocking Hidden Insights in the Contact Centre
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The Real Reasons You’re Failing to Tackle Lateness
What Does It Really Take to Correct a Customer Politely?
7 Ways to Cut “Dead Wood” in the Contact Centre
How to Unite Your QA and Frontline Teams
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Checklist: WFM Software Integration Capabilities Must-Haves
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5 Brands Using AI to Deliver Empathetic, Efficient Experiences
Is VoIP Cheaper Than Other Phone Systems?
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Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
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The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
