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By Megan Jones

7th October 2026

Are You Doing Enough to Help New Starters Settle In?

Explore 10 practical onboarding strategies that help create confident, engaged contact centre agents who are more likely to stay and perform at their best.
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How to Communicate Your QA Framework Clearly

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Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

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Resources

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AI in UK Contact Centres - The Reality

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Report: The AI Reality Check

Demo: Connected Experiences. Smarter Insights. Faster Resolution.

Demo: Connected Experiences. Smarter Insights. Faster Resolution.

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News

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2026 Research: What Contact Centres Are Doing Right Now

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

CX Live’s The Experience Show Middle East 2026 Highlights

Netcall Adds New AI Capabilities to Liberty Spark

Netcall Adds New AI Capabilities to Liberty Spark

8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and Service

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Blogs

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Users Want Answers, Not Search Results

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

AI Call Scoring in Contact Centres: What Your QA Team Does Next

How Often Should You Review AI QA Scores?

How Often Should You Review AI QA Scores?

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

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Events

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Customer Contact Week Europe (CCW Europe)

Customer Contact Week Europe (CCW Europe)

Engage Customer Summit 2026

Engage Customer Summit 2026

2026 World Summit AI

2026 World Summit AI

Five9 EMEA AI Day

Five9 EMEA AI Day

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People, Processes and Technology

People
Are You Doing Enough to Help New Starters Settle In?

Are You Doing Enough to Help New Starters Settle In?

10 Top Ideas We Heard From Oxfordshire County Council

10 Steps to a Better CX Ambassador Programme

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Processes
How to Communicate Your QA Framework Clearly

How to Communicate Your QA Framework Clearly

How to Manage Agent Workarounds and Shortcuts

How Can Resource Planners Help Reduce Frontline Stress?

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Technology
Switch From Live Chat to Chatbots – Without Losing Customers

Switch From Live Chat to Chatbots – Without Losing Customers

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

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Latest News

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Netcall Adds New AI Capabilities to Liberty Spark

8×8 Wins Four Stevie Awards for Technology and Service

Resources

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

7th October 2026

Engage Customer Summit 2026

Latest Blogs

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?