1 Million AI Evaluations: What We Learned – Webinar

Time: 8am PST | 11am EST | 4pm GMT 

Date: 4th September, 2024

Location: Virtual

Register Now

What happens when the promise of AI meets the reality of running a contact center?

Join Paul Lawless and Brian Maguire as they delve into the results of processing 1 million evaluations through our new AI Auto Scoring solution.

This webinar shares insights on GenAI quality assurance in contact centers, and reveals key learnings that can reshape your QA strategy for maximum business impact and efficiency.

Paul and Brian will discuss:

1. The importance of configurability (Don’t worry, you won’t need to become a prompt engineer!)
2. The do’s and don’ts of asking GenAI questions
3. What success looks like: The trends and patterns we uncovered

Discover how the flexibility of AI Auto Scoring solution allows for customized scoring criteria, ensuring alignment with your unique business goals. Whether you’re a QA manager, contact center leader, or CX professional, this webinar will provide valuable insights to enhance your quality assurance processes.

Don’t miss this opportunity to learn how GenAI is reshaping the landscape of customer interaction quality assurance. Register now to secure your spot!

Register Now!

Author: Scorebuddy