No one could have predicted the unprecedented events of the last few weeks and how they would affect contact centres across the globe. Organizations have reacted rapidly to a new way of working, and for many, the necessary changes will open opportunities for a more flexible workforce in the future. Maximizing the efficiency of your contact centre and exceeding customer expectations will always remain a key priority, along with accurately forecasting workloads and ensuring the right resources are available where you need them.
In this webinar, we’ll be discussing the ‘shift’ in WFM – how bidding and changing shift patterns can play an important role in staff recruitment/retention.
We’ll be covering:
• How to gain a competitive edge
• Is 9-to-5 a thing of the past?
• How to increase productivity from flexible workers
• Retaining your existing staff and attracting a new workforce
We hope you can make the webinar. However, if you register, you’re able to watch back at any time.
Author: Robyn Coppell
Published On: 2nd Apr 2020 - Last modified: 29th Apr 2020
Read more about - Archived Content, Noble Systems
