Date: 26 February 2025, 8am PST | 11am EST | 4pm GMT
Location: Virtual
Discover the WOW—“Ways of Working”—that transform contact centre coaching into a powerful driver of team performance and customer satisfaction.
This session unveils three top WOW moments designed to help you identify and amplify the strengths in your team’s daily interactions.
In this webinar, Scorebuddy will explore:
- Active Listening: How speaking less and truly hearing your team can make them shine.
- Empathy: Developing the ability to walk in your team’s and customers’ shoes for deeper connections.
- Persuasion: Mastering the art of influence to inspire and drive action.
Through real-world examples and actionable insights, you’ll leave with the tools to turn these WOW moments into repeatable coaching practices that build stronger, more effective teams.
Don’t miss the chance to bring out the best in your contact centre’s Ways of Working!
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 9th Jan 2025
Read more about - Call and Contact Centre Events, Scorebuddy
