Five Exercises for Contact Centre Agents

Here are some simple exercises you can try to help get everyone in your contact centre moving – even between calls!

These exercises can be carried out individually between calls, during a designated “team exercise break”, or as an organised activity before the first call of the day.

1. The Runaway Mountain Climber

Starting Position

All agents start by sitting in their chairs with both arms raised straight above their heads, as if trying to touch the ceiling with their fingertips.

Action

With one arm still stretched towards the ceiling, agents bend their other arm at the elbow, bringing it directly down until the palm is level with the face.

Push the arm back towards the ceiling and repeat with the other arm.

Repeat 20 times in quick succession – as if rock climbing while being chased by an incredibly agile and angry bear!

2. The Hungry Giraffe

Starting Position

All agents start by standing up, touching their palms together and stretching their arms up towards the ceiling.

Action

All agents tilt their heads right back until they are staring up at the ceiling.

Your contact centre should now be filled with hungry giraffes hoping to reach the imaginary fruit on the ceiling. Hold for 10 seconds and relax (returning to a normal standing position).

Repeat 5 times.

3. The Clumsy Piano Player

Starting Position

Agents start by sitting down, pushing their chair slightly away from their desk and reaching their arms out directly in front of them (palms facing down).

Action

Agents pretend they are playing a massive piano – moving one arm up and the other down in quick succession, while swivelling from left to right (or even all the way round, if they are equipped with swivelling office chairs).

Continue for 2 minutes.

For added comical effect, supervisors could wave a pen as if conducting an orchestra.

[Editor’s Note – Make sure there are no open drinks beside the computer that could get knocked over before you begin.]