Here we have gathered a selection of articles that are useful to those starting a career in call centres.
- Call centre recruitment process
- Working in a call centre
- Typical roles in a call centre
- Soft skills in call centres
- Introduction to call centre processes
- Progression in a contact centre
Author: Jo Robinson
Published On: 16th Dec 2012 - Last modified: 24th Feb 2025
Read more about - Expert Insights, An Introduction to Contact Centres, Recruitment
