Lin-Manuel Miranda, creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, announced as celebrity keynote speaker.
Customer experience event of the year will feature leaders from Coca-Cola Bottlers’ Sales and Services, IHG, National Domestic Violence Hotline, Blue Cross Canada, Voya Financial and others who are blazing a path with AI to strengthen customer and employee loyalty
Genesys has announced Xperience 2024, the customer experience (CX) event of the year.
At the three-day event, held May 13–15 at the Gaylord Rockies Resort & Convention Centre in Denver, businesses will gain insights to help them harness the transformative potential of AI to build customer and employee loyalty.
Lin-Manuel Miranda, the creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, will join Genesys Chairman and CEO Tony Bates as a keynote speaker.
During the keynote, Bates will share his vision for a future where customer and employee relationships are transformed through a human-centric approach to developing and implementing AI.
Miranda will join Bates for a discussion about using empathy and innovation within the creative process to uplift and build connections with people across diverse backgrounds.
In today’s customer experience (CX) landscape, organizations of all sizes and sectors face enormous pressure to deliver personalized experiences across every interaction.
Xperience 2024 will feature insights from some of today’s most forward-thinking organizations, including Blue Cross Canada, Coca-Cola Bottlers’ Sales and Services, IHG, M&T Bank, Missouri Department of Social Services, the National Domestic Violence Hotline, Voya Financial and others.
These technology and CX leaders will share how they’re using AI and automation to drive customer satisfaction, improve employee efficiency and retention, and optimize their businesses.
Xperience 2024 Highlights
Genesys Xperience 2024 will inspire participants to step boldly into the future of AI-powered experience orchestration.
Attendees ranging from C-level executives to customer experience experts and IT professionals will come together with top industry analysts and influencers; the Genesys partner ecosystem; and Genesys Cloud platform innovators to network, attend breakout sessions and watch live demos.
They’ll also have opportunities to explore customer-led panels and discover how the latest advancements in AI, digital, workforce engagement management and journey management from Genesys help businesses drive meaningful outcomes by scaling personalization.
This blog post has been re-published by kind permission of Genesys – View the Original Article
For more information about Genesys - visit the Genesys Website
About Genesys
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Find out more about Genesys
Author: Genesys
Published On: 19th Apr 2024
Read more about - Industry News, Genesys
