ACPT
Any one familiar with ACPT it’s something to measure D-sat.
Question asked by Mimi
ACPT Meaning
ACPT = After Call Paperwork Time
It is the time taken after a call to process paperwork related to the call. Now just called After Call Work or Wrap Up Time
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 20th Apr 2022
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