Adding Calabrio Workforce Optimisation to Amazon Connect – webinar

Webinar Title: The operational benefits of adding Calabrio Workforce Optimisation to Amazon Connect

Wednesday July 12 | 10am BST | 11am CEST

Amazon Connect handles over 10 million customer interactions every day. Where interactions are handled by contact centre agents, it’s likely that Calabrio Workforce Management (WFM) is being used to ensure the right agents are in place, and the quality of interactions is being assessed using Calabrio Quality Management (QM) and Analytics.

Our Calabrio ONE true-cloud workforce performance suite provides enterprise-ready contact centre performance tools in Amazon Web Services (AWS)*. Our applications are specifically designed for the needs of Resource Planners, QA teams, Analysts, Team Leaders and Contact Centre Managers. They provide some of the very best Agent Engagement features on the market today.

Join this live webinar and you’ll discover:

• The operational benefits the likes of Standard Bank and Cazoo are experiencing by adding Calabrio to enhance their Amazon Connect-based Contact Centres
• How Calabrio’s WFM, QM and Analytics tools are designed to address the needs of the key personas in the Contact Centre
• Tools to handle the management of a hybrid remote / office-based team
• Best-in-class Self Scheduling tools to reduce absenteeism, churn and overtime spend

We look forward to seeing you on the webinar and answering any questions you may have.

*Calabrio is an AWS ISV. The Calabrio ONE suite is available from a network of partners, as well as from Amazon Marketplace.

Author: Rachael Trickey