Agent Engagement Summit 2024 Related Articles How to Set up a Call Centre Gamification: 7 Simple Tips to Boost Agent Engagement The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload Filed under - Call and Contact Centre Events, EvaluAgent Date: 9th October 2024 Location: Virtual Register Now In the ever-evolving landscape of customer experience (CX), it’s time to shift our focus from “customer first” to “agent first.” After all, a great employee experience (EX) directly translates into a great customer experience. Register Now! Author: EvaluAgent Published On: 20th May 2024 - Last modified: 26th Jun 2024 Read more about - Call and Contact Centre Events, EvaluAgent Recommended Articles How to Set up a Call Centre Gamification: 7 Simple Tips to Boost Agent Engagement The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter