Date: 1st October 2024
Time: 4pm BST
Contact center managers struggle to gain a unified view of their team’s performance across multiple channels and systems. This fragmented data landscape makes it hard to uncover insights, making it challenging to take timely actions to address performance gaps and effectively develop their teams.
Centrical’s newest capabilities, Team Performance Central and AI Assistant for Team Leaders empowers managers to make informed decisions, optimize team efficiency, and enhance customer experience.
Join this next webinar for a sneak preview of their latest features designed to give time back to managers and help them effectively coach and develop their teams.
What they will cover:
- Key challenges faced by frontline managers
- How Centrical makes it easy to view and act on performance insights
- How Centrical AI guides managers with personalized coaching recommendations
Author: Centrical
Reviewed by: Jo Robinson
Published On: 10th Sep 2024 - Last modified: 1st Oct 2024
Read more about - Archived Content, Centrical
