How Can AI and Digital Experiences Empower Human-Centric CX? – Webinar Related Articles Why Include Human Interaction in a Seamless Digital Customer Experience 6 Human-Centric Ways to Improve Call Centre Agent Productivity The Role of AI in a People-Centric Company 5 Secrets to Building a Customer-Centric Organization Filed under - Call and Contact Centre Events, NICE Time: 11:00 AM EDT | 4:00 PM BST Date: 08 August 2024 Location: Virtual Register Now You Asked: How can AI and digital experiences empower human-centric CX? Self-service has long been a weak link in the value chain for customer service, and contact centres are under increasing pressure to improve it. Contact center leaders must address legacy technology and frustrating IVR experiences, but they must also re-think their approach to self-service. Customers value digital experiences, and AI is creating new use cases and forms of self-service that can finally help contact centers meet customer expectations. During this webinar, independent CX analyst Jon Arnold will lead you through the evolution of self-service and argue why contact centers need to elevate their capabilities for the sake of agents and supervisors, not just for customers. Chart a course for your self-service by: Aligning digital self-service with today’s customer expectations Balancing cutting-edge AI technology and human-centric experiences Planning a self-service roadmap Register Now! Author: Guest Author Reviewed by: Xander Freeman Published On: 25th Jul 2024 Read more about - Call and Contact Centre Events, NICE Recommended Articles Why Include Human Interaction in a Seamless Digital Customer Experience 6 Human-Centric Ways to Improve Call Centre Agent Productivity The Role of AI in a People-Centric Company 5 Secrets to Building a Customer-Centric Organization Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter