Date: 24th April 2025, 10am PST | 1pm EST | 6pm GMT
Location: Virtual
Customer retention starts with real CX insights – not guesswork.
But most contact centers are stuck with outdated methods:
Surveys don’t work—low response rates and biased data leave you in the dark.
Manual analysis is slow—by the time you act, it’s too late.
Limited visibility—you’re only measuring a small fraction of interactions.
AI is changing the game.
Join MiaRec for an exclusive webinar how AI is redefining CX measurement—automating CSAT, NPS, and CES without surveys, delivering timely CX insights, and helping contact centers improve retention like never before.
What You’ll Learn:
- Why traditional CX measurement is broken—and what’s next
- How AI-powered analytics provide crucial unbiased customer insights
- The connection between CX metrics, agent performance, and retention
- How top contact centers are already using AI to transform CX measurement
Author: MiaRec
Reviewed by: Jo Robinson
Published On: 31st Jan 2025 - Last modified: 8th Apr 2025
Read more about - Call and Contact Centre Events, MiaRec
