Date: 25 – 27 February 2025
Location: Virtual
Redefine what’s possible in customer service automation. Join this series to learn how CXone Mpower orchestrates AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals—lower costs and higher satisfaction on a massive scale.
Day 1: How to Build a Foundation for AI-Powered Service
Tuesday, February 25 11:00 AM ET / 16:00 GMT
In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up.
Join Robin Gareiss, CEO and principal analyst of Metrigy, along with Andy Traba, vice president product marketing at NICE, to learn why organizations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform.
Get one step ahead with their expertise, including:
- Challenges with today’s siloed service operations
- Trends driving the need for integrated, AI-powered customer service
- The shift from reactive to proactive service delivery
Speakers:
- Robin Gareiss CEO and Principal Analyst, Metrigy
- Andy Traba Vice President of Product Marketing, NICE
Day 2: The Big CX Picture: Aligning People, Processes, and AI
Wednesday, February 26 11:00 AM ET / 16:00 GMT
Discover how aligning your entire organization, from sales and marketing to support, on a single AI hyper-platform can accelerate results.
Join Liz Miller, vice president and principal analyst at Constellation Research, and Tamsin Dollin, director of product marketing at NICE, as they explore the importance of leveraging both human and AI agents to deliver consistent, personalized service experiences.
Find out how NICE CXone Mpower aligns:
- The expanded scope of customer service beyond the contact center
- The power of human-AI collaboration to enhance the service quality
- The strategic role of unified knowledge across the organization
Speakers:
- Liz Miller Vice President and Principal Analyst, Constellation Research
- Tamsin Dollin Director of Product Marketing, NICE
Day 3: CXone Mpower in Action: The Future of AI-Powered Experiences
Thursday, February 27 11:00 AM ET / 16:00 GMT
Experience the future of customer service in action with an exclusive live demo of CXone Mpower. See how this next-generation AI hyper-platform delivers advanced capabilities like agentic AI, experience memory, and proactive engagement.
Join Amy Stapleton, senior analyst with Opus Research and Jennifer Wilson, director of product marketing at NICE, for a demo-driven discussion that unites technology with business results.
Take a deep dive:
- Live demonstration of CXone Mpower’s core features and capabilities
- In-depth look at innovative terms like Agentic AI and experience memory
- Proactive engagements and automation across all customer touchpoints
Speakers:
- Amy Stapleton Senior Analyst, Opus Research
- Jennifer Wilson Director of Product Marketing, NICE
Author: NICE
Reviewed by: Robyn Coppell
Published On: 15th Jan 2025
Read more about - Call and Contact Centre Events, NICE, NICE CXone
