AI Readiness: Creating a Clear Path to Complete CX – Webinar

Date: 12 September 2024, 1 PM EDT

Location: Virtual

No matter the industry, when it comes to CX strategies and roadmaps, AI is at the top of the list.

While some drivers are tied back to buzzwords and tech pressures to implement AI, many organizations are recognizing that in order to achieve a successful approach to complete CX, AI must be infused throughout that journey.

Whether it’s through bots and self-service, agent augmentation, or journey personalization and insights, AI is helping build stronger employee and customer relationships with an instantaneous operational impact.

The challenge though – what AI do you use, how do you use it, and where do you start?

This session will discuss:

• What complete CX looks like and how AI impacts the journey to get there
• Uncovering the importance of the right knowledge and data
• Leveraging insights to ensure successful customer adoption
• Establishing the roadmap that leads to enterprise AI acceptance for successful implementations
• Expanding the value of AI beyond the traditional customer experience

Author: Guest Author