Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Akixi has announced an expansion to its Microsoft Teams CX Connect Interop Program by introducing Akixi Call Recording, powered by Oak Innovation.

This fully certified call recording solution complies with key regulatory standards, including FCA, PCI, MiFID II, GDPR, and HIPAA, and works seamlessly with Microsoft Call Plans, Direct Routing, Operator Connect, and certified contact centre solutions.

Colin Gill, VP Cisco Business at Akixi, said, “With certified call recording increasingly in demand due to regulatory tightening, we knew Oak’s reputation, competitive pricing, and Microsoft certification made them the ideal partner. Together, we’re offering a solution that delivers compliance, insight, and revenue growth.”

By adding call recording to its offerings, Akixi now provides a comprehensive suite of value-added services for Teams, aimed at helping service providers enhance their Teams calling capabilities and address challenges in the PSTN market.

Chloe Emm, Growth Director at Oak, said, “Akixi’s rapid expansion in the Microsoft space, coupled with Oak’s certified technology, opens up a significant opportunity to serve a large network of service providers looking to enhance their Teams offering.”

Author: Hannah Swankie
Reviewed by: Xander Freeman