Aligning Leadership Behind Accelerated and Responsible GenAI – Webinar

There is a lot of noise surrounding Generative AI and its ability to enhance the customer experience.

Leaders are flooded daily with information about this advanced technology – often leading to more questions than answers, such as:

How does Generative AI fit into my contact center, and how can I manage executive expectations that aren’t always reasonable? How can I effectively explain to teams throughout the organization where it fits and how it can be used? How can we deploy this technology in a responsible and ethical way?

Join Execs In The Know and our valued partner Concentrix on November 16, 2023 (1:00 – 2:00 PM ET) for a CX Leaders webinar on “Aligning Leadership Behind Accelerated and Responsible GenAI.”

During this webinar, we will explore these questions and dive into the following:

• Primary concerns we hear from leaders regarding Generative AI
• Managing business goals, leadership expectations, and effective organizational direction
• Areas of impact to your contact center that need to be considered
• Governance and responsible technology utilization

Let’s take the guesswork out of Generative AI and discover how you can unlock the potential of this technology within your organization.

Author: Robyn Coppell