Alvaria and UJET Join Forces to Drive CX Innovation

Alvaria and UJET have announced a strategic partnership to integrate their expertise in cloud contact centre solutions.

This collaboration combines Alvaria’s compliance-driven outbound technology with UJET’s AI-powered platform, creating a unified solution for organisations prioritising security, compliance, and customer experience.

Michael Judd, CEO of Alvaria, said, “This partnership represents a milestone in enabling enterprises to achieve effortless scalability, seamless customer interactions, and compliance without compromise.

Our collaboration with UJET highlights our vision of creating transformative, future-ready solutions that empower businesses to exceed expectations and redefine operational success.”

The integrated offering is said to enhance security and regulatory compliance, improves customer interactions, boost agent productivity, reduce operational costs, and optimise outbound outreach.

By leveraging their combined strengths, Alvaria and UJET aim to deliver a secure, scalable, and efficient solution for modern contact centres.

Vasili Triant, Co-CEO of UJET, said, “This partnership brings together two of the most innovative companies in the industry to deliver a solution that is uniquely positioned to meet those needs while ensuring compliance and data security.”

Author: Hannah Swankie
Reviewed by: Jo Robinson