Arrow XL has Selected NICE to Drive its Digital Transformation

NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has chosen NICE CXone to drive its digital transformation.

Arrow XL aims to enhance its operations by utilizing CXone’s AI-driven technologies to support growth, streamline communications, and handle thousands of weekly deliveries through a centralized platform.

Following a thorough RFP process, Arrow XL selected NICE for its ability to provide an omnichannel approach and automation capabilities.

The company has already seen efficiency gains and cost savings from automating routine tasks with CXone. Additionally, Arrow XL is implementing NICE’s Enlighten AutoSummary to reduce manual after-call work, positioning the company to stay competitive with cloud-based CX technologies.

Darren Rushworth, President, NICE International, said, “CXone is a complete CX AI platform and the only one that delivers results at scale that will enable Arrow XL to be at the forefront of providing exceptional experience. NICE is thrilled to assist Arrow XL’s journey towards automation and a true omnichannel approach.”

Rachel Hopkins, Chief Information Officer, Arrow XL, said, “Following an intensive process, we have chosen NICE to embark on our digital transformation. In addressing all our objectives and by improving the customer experience, we have achieved significant savings, which we can invest in future improvements. Our CRM and communications are simpler, more agile, and more convenient.”

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About NICE

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Author: Hannah Swankie
Reviewed by: Jo Robinson