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Archived Content
A selection of stories from the archives of call centre helper
HP | Poly Customer Welcome Centre Tour and Demo
CX Innovators Masterclass – webinar
Myth-Busting Gamification in Today’s Contact Centers – webinar
Customer Experience & Contact Center Forum
Best Practices for Implementing Conversational Intelligence – Webinar
Empower Customer Experience Through Generative AI: Strategies, Impact, And Future Possibilities – webinar
Enterprise Connect
Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX Excellence – webinar
Customer Contact Week Austin
New Year’s Regulations: Why 2024 Is the Year of Compliance
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The Best Ways to Deal With Last-Minute Time-Off Requests
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The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Customer Experience vs. Customer Service: What’s the Difference?
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15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
