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Archived Content
A selection of stories from the archives of call centre helper
CCA Leaders’ Summit Series 2024 – Session 3
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The Best Ways to Deal With Last-Minute Time-Off Requests
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The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Customer Experience vs. Customer Service: What’s the Difference?
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15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
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20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
