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Archived Content
A selection of stories from the archives of call centre helper
Reimagining CX: The Future of Quality Assurance in Contact Centers – Webinar
The Power of the New Puzzel Chatbot – Live Demo Webinar
Quality Redefined: Navigating the New Era of Contact Centre Excellence
Team Performance Central and AI Assistant for Frontline Managers – Webinar
Revolutionising The New CX in Financial Services – Webinar
CX Trends Shaping the Future
Contact Center Performance Summit
Service & Experience at Customer 2024
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The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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eBook: Why Spreadsheets Are Hurting Your Call Center QA
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20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
