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Archived Content
A selection of stories from the archives of call centre helper
Unveiling the Power of injixo Workforce Management: A 30-Minute Tour – Webinar
From Good to Great: Dojo’s Journey to Exceptional Experiences – webinar
London Poly | HP Experience Centre July Open Day
Adding Calabrio Workforce Optimisation to Amazon Connect – webinar
NICE Talks – You Asked: How Do I Account for Digital Channels?
How New Innovation Will Empower Contact Center Leaders – Webinar
Redefining the Frontline Employee Experience with AI-Powered Microlearning – Webinar
The Science Behind Sabio’s Psycho-Social Model Of Advisor Wellbeing – Webinar
Your Guide to Getting Started With Conversational AI
Customer Service & Experience East 2023
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Report: Voice of the Agent
Report: Empowering Frontline Leadership with AI
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The Power of AI in Customer Experience in 2025 and Beyond – Webinar
Latest Blogs
Call Centre Compliance Checklist Template
Customer Experience vs. Customer Service: What’s the Difference?
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
