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Archived Content
A selection of stories from the archives of call centre helper
Interaction Analytics Success with NewDay – Webinar
Calabrio WEM for Genesys Cloud – Webinar
Consumer Duty and Quality Assurance – webinar
Genesys Demo – Pointillist Journey Analytics
Q&A with our Experts 2023 Microsoft Teams Tech Clinic – webinar
Solution Deep-Dive 2023 Microsoft Teams Tech Clinic – Webinar
Two Sides of an AI Coin: webinar
Deploying GPT for Business in 2023
Generative AI for the Modern CX Organization
Catch Hammer at Call & Contact Center Expo
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Report: Voice of the Agent
Report: Empowering Frontline Leadership with AI
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The Power of AI in Customer Experience in 2025 and Beyond – Webinar
Latest Blogs
Call Centre Compliance Checklist Template
Customer Experience vs. Customer Service: What’s the Difference?
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
