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Archived Content
A selection of stories from the archives of call centre helper
Striking the Right Balance: Workload, Workforce & Customer Satisfaction – Webinar
Ask the Expert: Key Considerations for your Contact Centre Cloud Migration
How to Elevate Your Digital CX Strategy
Demo: Aligning with Employee Expectations to Drive Engagement in 2023
Why Auto QA is the Future of Agent Improvement and How to Do It Right – webinar
Demo: Strategies for Boosting Sales and Service Team Productivity
UK Customer Connect
Attracting and Retaining the Best Employees During a Talent Crisis
Grow Your Revenue with NFON’s Integration with Microsoft Teams – Webinar
Results From the Hybrid Working in the Contact Centre Market Survey – Webinar
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
Are You Falling Into These Customer Service Traps?
21 Signs You Need to Better Support Your Contact Centre Teams
The Best Ways to Track Absence in the Contact Centre
Contact Centre Predictions for 2025
Latest Resources
White Paper: Understanding the ROI of AI in Customer Service
2025 Report: How to Identify and Support Vulnerable Customers
Upcoming Events
CX Innovators February Best Practice Webinar Series
Future-Proof Your CX: Trends and Strategies for 2025 – Webinar
Latest Blogs
16 Inbound Call Centre Metrics + How to Improve Them
How (Most) AI Support Tools Are Priced
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service