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Archived Content
A selection of stories from the archives of call centre helper
Call & Contact Centre Expo 2023
Customer Service & Experience West 2023
Health & Well Being: Looking After Your Homeworkers – Online Workshop
5 CX Trends for 2023
How to Maximize Efficiency and Cut Costs in Your Contact Center – webinar
Communications Technology Expo
See Genesys in Action – WEM
See Genesys in Action – Digital + AI
See Genesys in Action – Agent Experience
Exploring the Challenges of High-Performing Contact Centres in 2023 – webinar
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
Report: Voice of the Agent
Report: Empowering Frontline Leadership with AI
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Innovating Customer Experience Excellence at Legal & General
The Power of AI in Customer Experience in 2025 and Beyond – Webinar
Latest Blogs
Making Your Customer Service Experience Merry and Bright Over the Holidays
Which CX Analytics Should a Contact Centre Measure?
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
