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Archived Content
A selection of stories from the archives of call centre helper
The CX Trends and Behaviour Shifts You Need to Know – webinar
Webinar: How Moving to the Cloud Can Save You Millions
2022 Community Conference
Webinar: How Your Contact Centre Can Support Vulnerable Customers
Looking to 2023: Bigger QA, Better Service, Brighter Agents – Webinar
Thinking About Enabling Microsoft Teams for Your Contact Centre? – webinar
Join Cyara for Xchange in Pittsburgh This Fall!
Cyara Xchange + Topgolf
Myth Busters in Automation Nation – Webinar
Onboarding Independent Sales Teams: Setting Your Teams Up For Success – Webinar
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Report: Voice of the Agent
Report: Empowering Frontline Leadership with AI
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Innovating Customer Experience Excellence at Legal & General
The Power of AI in Customer Experience in 2025 and Beyond – Webinar
Latest Blogs
Making Your Customer Service Experience Merry and Bright Over the Holidays
Which CX Analytics Should a Contact Centre Measure?
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
