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Archived Content
A selection of stories from the archives of call centre helper
Take Part In the Industry’s Largest Survey and Benchmark Your Contact Centre
Talkdesk Is Named to the 2019 Forbes Cloud 100
Customer Contact East
White Paper: WFM – A New Level of Value in Forecasting
IoT Evolution Expo 2020
White Paper: Everything You Need to Know About Contact Centre Technology
80% of Employers Aren’t Worried About Unethical Use of AI
White Paper: Making the Case for Employee Engagement Initiatives
White Paper: Customer Experience Strategies for Increasing Profits
Listen to Series One of The Contact Centre Podcast In Full
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
Team Leader Experience (TLX) Explained
Quick Wins to Improve Your C-Sat Scores
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
Latest Resources
White Paper: Breaking Barriers - Overcoming Challenges in Successful Cloud Migration
Study: IDC InfoBrief - Contact Center Performance
Upcoming Events
The AI Power Shift: Redefining Customer Service – Webinar
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Latest Blogs
The Future of CX: How AI Will Redefine Customer Experiences in 2025
Step-by-Step Guide to Handle Angry Customer Issues
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
