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Archived Content
A selection of stories from the archives of call centre helper
Introducing G-Summit Europe – The Customer Experience Event
New Partnership for Warwick Analytics
Housecall Pro Improves Its Omnichannel Support
White Paper: Contact Centres – The Moment of Truth for Your Brand
CEW Europe 2019
Report: NICE inContact CX Transformation Benchmark 2019
White Paper: WFM – Understanding the Multi-Skill Efficiency Algorithm
One Week Until the Launch of The Contact Centre Podcast
White Paper: Agent Empowerment – Replacing CSat Pressures With AI
RingCentral Joins Forces with Westcon
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Team Leader Experience (TLX) Explained
Quick Wins to Improve Your C-Sat Scores
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
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The Ultimate Contact Center Buyer’s Guide
White Paper: Overcoming Challenges to Successful Cloud Migration
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Latest Blogs
The Future of CX: How AI Will Redefine Customer Experiences in 2025
Step-by-Step Guide to Handle Angry Customer Issues
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
