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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

2023 to the future concept with road and sunrise

8 Business Communications Predictions for 2023

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Adopt These CX Resolutions for a Successful New Year

Chains That Transform Into Birds - Transformation Concept

8 Steps to CX Transformation in 2023

A hand with magnifying glass - keeping an eye on concept

Customer Experience Trends to Watch in 2023

Hands holding wooden cubes with numbers

Customer Service Metrics That Will Improve Your Bottom Line

Reporting graphs, laptop and calculator on desk

Using Reporting and Analytics to Improve Performance

Cubes with yellow stars and magnifying glass

How to Track Customer Sentiment

Happy customer on phone

7 Customer Service Phone Etiquette Tips to Keep Callers Happy

A red alarm clock placed in a Grey clamp

Time Management Tips to Enhance Performance

Empowered employee celebrating against skyline

What Is the True Value of Agency?

easy vs difficult concept with straight path and complex path

Low Effort Service Is Essential for Customer Retention

Customer Using Mobile Phone To Make Conversation with an Artificial Intelligence Service.

Why Chatbots Fail and How to Avoid It

Innovation concept with hand drawing a lightbulb

What Is Product Innovation and Why Is It Important?

A person working at home with pet laying on lap.

How Will a Potential Recession Impact Flexible Working?

Customer Loyalty on red speech bubble

7 Ways to Foster Customer Loyalty in the Call Centre

Hand holding and moving up wooden cube block which print screen smiley face with five stars for customer experience

Conversation Intelligence Improves Brand Experience

Looking to future concept with person making frame around light with hands

What Can CX Leadership Expect in 2023?

Fix CX - hand holding wrench giving thumbs up

The CX Issues Putting Pressure on Decision-Makers and How to Fix Them

Protecting vulnerable concept with people in glass bottles

Vulnerability and the Cost of Living Crisis: How You Can Support Customers

Voice of customer concept.Hand holds wooden cubes with "VOC"

5 Ways to Improve Your Voice of the Customer Programme

Happy and sad smiley faces on wooden seesaw.

How to Deliver an Amazing (Versus Unamazing) Customer Experience

Person with takeaway cup and mobile phone - generation z

2023 Trends: Engaging Gen Z to Future-Proof Your Business

Robot with a book - ai knowledge management

AI Knowledge Management: How Does It Benefit Your Business?

Talent management and recruitment concept.

11 Steps to Help Reduce Agent Attrition in Call Centres