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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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7 Examples of Bad Customer Service and How to Fix Them

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Improving Customer Retention With Journey Analytics

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How to Build Effective AI Chatbots

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The Controllables Contact Centres Should Optimize

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Manual QA in a Conversation Intelligence Program

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How to Use Automation to Reduce Call Centre Costs

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Connecting the Data Divide for BPO Partnerships

Happy person recording voice message

4 Ways Small-Medium Businesses Can Use Voice Messaging

Healthcare, Doctor online and virtual hospital concept, Diagnostics and online medical consultation on smartphone

Top 4 AI Use Cases in Healthcare Communications

Wooden blocks with icon of growth and text "ROI".

How to Demonstrate the ROI of CX in Tough Times

Business ethics concept. Ethical corporate culture with wooden cubes with ethics mindset and teamwork icons.

The Big Problem With Remote Working and Corporate Ethics

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Handy Approaches to Reducing Operating Costs

Turned a cube and changed the direction of an arrow next to a cube with a percentage

How to Increase Employee Net Promoter Score (eNPS)

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Four Ways to Defend Against Cyber Criminals

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What Elephants and CX Have in Common

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How to Use Call-Closing Statements to Transform CX

Person chatbot in smartphone intelligence Ai.Chat GPT

ChatGPT is Coming to Your Contact Centre

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The Role of AI in the Future of CX

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Four CX Trends for Financial Services Firms

A hand holding phone, mail, telephone, message, post and person icons

CCaaS: Efficient, Effective, Engaging

Diversity And Inclusion concept with hand holding people shapes in a circle

Accessible Customer Service Is Essential

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Understand the Shifting Trends in BPO

yes or no symbols are in balance on a scale

Generative AI: A False Dawn in Customer Service?

Real Time concept with phone and alarm clock

How the Best Approach Real Time Management