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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Customer Loyalty Concept with the words loyalty with a heart and crown

Customer Loyalty Explained

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The Quiet Quitting and Employee Engagement Link

Elephant entering a door and gets out as a giraffe . Change concept

How (and Why) the Nature of Work Is Changing

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Automated Interaction Summaries Benefit Agents

Charge concept with pink lightening bolt

Supercharge Your Contact Centre Experience

Call centre headset on keyboard with location icons

What Is the Difference Between BPO and Call Centres?

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Conversation Intelligence Explained

Cartoon of a ringing red phone

6 Ways to Effectively Manage High Call Volume

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Enjoy a Slice of Customer Data Analytics Pi(e)

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6 Things You Can’t Ignore When Conducting a Audit

Wallpaper of binary code concept pattern and big data structure.

Making Your Contact Centre Data Work

Business and technology, searching system and internet concept - with hand pushing must have

5 Must-Haves in Your Contact Centre in 2023

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5 Focus Points to Optimize Omnichannel CX

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Are Digital CX Solutions Stretching Your Resources?

Mothers day concept with gift bag and flowers

Mother’s Day Customer Service

Person calculating finances with coins and piggy bank

12 Budgeting Principles for Contact Centre Resourcing

Customer retention concept with magnet and people

How to Use the Customer Retention Rate Formula

Close up of laptop with digital glowing polygonal cloud mesh on blurry background.

About to Begin Your Cloud Migration Journey?

An empty desk with missing employee- absence concept

How to Effectively Deal With No Call No Show Instances

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Practical Tips for Improving Customer Service

Goals text on notebook with idea on blue background

How to Set the Right Service Level Goal

Tuna Tataki - a Japanese dish which consist of briefly seared tuna steak in thin slices.

How To Approach Cloud Migration Like a Master Chef

A robot connecting with a human

Why Contact Centre AI Is Your Agent’s Friend

Finger touching BPO concept with cogs and connections

Scale Customer Support With BPO