Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Happy person dancing

What Makes a Great Customer Experience?

hand of customer or client holding the stars to complete five stars

Different Types of Customer Satisfaction

Magnifying glass over wooden blocks with people

The Top Call Centre Agent Skills to Look for When Hiring

Close-up Of Balanced Spheres Against Pink Background

The Balancing Act: Increase Your Productivity and Stay Compliant

Person In Headset Working With Laptop

How CX Technology Is Changing the Role of Contact Centre Agents

Person working from home celebrating

Give Your Remote Staff Personalized Assistance to Shine Every Day

Abstract numbers on a yellow background

10 Steps to Select Optimal Call Centre KPIs

Smiling person talking on phone

Building Agility Into Your Customer Service Strategy

An illustration of employees leaving the workplace

What Agents Want in the Era of ‘The Great Resignation’

Various ingredients and empty iron cooking pot, wooden bowls, spoons on wooden background.

What’s Cooking With Global Systems Integrators

Star Shapes On Top Of Wooden Block Graph

Improve CSAT and Business Performance

Person with head in hands

How (and Why) To Protect Vulnerable Customers

Person holding personal stuff and leaving workplace.

Bracing for the Great Resignation

Hands on laptop with holographic connections

The Benefits of Desktop Virtualization

Person bored on phone

4 Tips to Optimize Average Hold Time

An illustration of call centre operators carrying communication icons

Creating a Virtual ‘Floor’ for Your Contact Centre

Heart shaped out of multi coloured blocks with people icons

Why Agility Is Now at the Heart of Customer Service Success

Spreadsheet on Laptop screen flat icon

Spreadsheets Are the New Dial-Up

Hand depositing clock in piggy bank

Customer Lifetime Value for Call Centres

Network of people representing a stakeholder analysis

How to Get Stakeholder Buy-In

Happy person on phone

7 Ways to Drive Cultural Change That Boosts Agent Morale

Groups of multicolored wooden people being sorted

What to Know for Your Customer Management Strategy

A robot spying on a person on the computer

One in Five Firms Admit to Using Secret Spy Software

Person standing on big hand getting star reward

How to Drive Recognition in Your Customer Service Team