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Definitions
Definitions of key contact centre terms and phrases. Also found in our
Contact Centre Jargon Glossary
.>
What is a Carrier?
What is a Cloud Contact Centre?
What is a Cold Call?
What is a Contact Centre?
What Is a CTO? – With a CTO Job Description
What Is a Customer Data Platform (CDP)?
What is a Customer Journey Map?
What Is a Customer Retention Strategy?
What is a Customer Service Representative (CSR)?
What is a Dashboard?
What Is a Data Access Form (DAF)?
What Is a Good Will Gesture (GWG)?
What is a Hot Desk?
What Is a Job Offer (JO)?
What is a Key Performance Indicator (KPI)?
What Is a Knowledge Base?
What Is a Moment of Truth?
What Is a Net Promoter Score (NPS)?
What is a Nuisance Call?
What Is a Predictive Dialler?
What Is a Preview Dialler?
What Is a Progressive Dialler?
What is a Remote Agent?
What is a Script?
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