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Definitions
Definitions of key contact centre terms and phrases. Also found in our
Contact Centre Jargon Glossary
.>
What is an Outbound Dialling Campaign?
What Is Attrition?
What Is Automated Speech Recognition?
What is Auxiliary Work State?
What is Available Time?
What Is Average Handling Time (AHT)?
What is Average Speed of Answer?
What is Average Talk Time?
What Is Average Time to Abandon (ATA)?
What is Bluetooth?
What Is Brand Experience?
What Is Brand Intelligence?
What Is Business as Usual (BAU)?
What is Business Networking?
What Is Business Process Outsourcing (BPO)?
What is Business to Business – B2B?
What is Business to Consumer (B2C)?
What Is Call Analytics?
What Is Call Riding?
What Is Call Routing?
What Is Calling Line Identity (CLI or CLID)?
What Is Closed-Loop Feedback?
What is Compliance in the Contact Centre?
What Is Computer Telephony Integration (CTI)?
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