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Definitions
Definitions of key contact centre terms and phrases. Also found in our
Contact Centre Jargon Glossary
.>
What is Customer Service?
What Is Data Governance?
What Is Database Call Handling?
What Is Digital Customer Engagement?
What Is Digital Transformation (DX)?
What Is DNIS?
What Is DPA?
What Is DSAT ?
What Is DTMF Masking?
What Is DTMF?
What is Emotional Intelligence?
What Is Empathy?
What Is Employee Empowerment?
What Is Employee Experience?
What Is Environmental Social and Governance?
What Is Failure Demand?
What Is FTE?
What is Gamification?
What Is Generative AI?
What is Hosted Call Recording?
What is Interactive Voice Response?
What Is IP Multimedia Subsystem (IMS)?
What Is Machine Learning?
What Is Manufacturer’s Serial Number (MSN)?
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