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A selection of questions and answers from the Call Centre Helper and Call Centre Voice communities.
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Seat Utilisation
Forecast Variance Calculation
Colours In A Call Center
What is MIS With Reference to A Call Centre, How Does MIS Work
Strengths and Weaknesses of Call Centre Agents
Call Centre Agent Performance Targets
Need to Make A MIS Report for A Call Center Within 24 Hours
Dials Vs DMC’s
ACD ‘Call In Queue’ Announcements
Ratio of Supervisors Or Trainers Per Customer Service Rep.
Merging of 2 Different Call Centre Operations
Script for Verification Calls
Making Notes On Customers Account
Back Office Document Process – FTE Calculation Help
Call Centre Rota Formats
Calls Or Customers Per Hour Calculation
Outbound Capacity Planning…
Computing FTE for Chat Account
Resource Calculation for Multiple Skills (Languages)
Gross Misconduct
Call Centre Reporting Metrics Such As AHT
HC Calculation for A Data Process
Call Centre Lighting
Forecasting Using Calls Offered
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