Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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A medical worker touch medical cross shape and healthcare
Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall
Home, car insurance and concept
Case Study: Farmers Insurance Increases Productivity by 40% With Vonage
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Water and heading system
Case Study: Vaillant Improves Efficiency by 200% With Vonage
Estate agent broker reach contract form to client signing agreement contract
Case Study: Goosehead Insurance Increased Booking Rates to 80% With Vonage
2 people hand shaking
Case Study: Sanlam Boost CSAT With Scorebuddy
Case Study: Dunelm Improves CSAT By 10% With Vonage
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Interior of stylish room with big bed and mirror
Case Study: Dreams Transforms CX With Netcall
Healthcare concept
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Distribution Lorries
Case Study: DSC Enhances Service Operations With Odigo
Stylish interior of living room with soft sofa and coffee table
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
hand holding rocket over trendy yellow background
On Demand Webinar – Sharpen Processes for Better Engagement
Colourful housing illustration
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Hotel building
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Wood miniature colorful houses on wooden table and green background
Case Study: ForHousing Enhances Tenant Experience With Netcall
Healthcare symbols
Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
30 year award
Three Decades of Recognising Excellence in UK Contact Centres
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
 
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