Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Healthcare concept
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Distribution Lorries
Case Study: DSC Enhances Service Operations With Odigo
Stylish interior of living room with soft sofa and coffee table
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
hand holding rocket over trendy yellow background
On Demand Webinar – Sharpen Processes for Better Engagement
Colourful housing illustration
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Hotel building
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Wood miniature colorful houses on wooden table and green background
Case Study: ForHousing Enhances Tenant Experience With Netcall
Healthcare symbols
Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
30 year award
Three Decades of Recognising Excellence in UK Contact Centres
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
Hand arranging wooden cube houses on yellow background
On Demand Webinar – How to Bridge The Digital Divide
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Makeup on a pink brackground
Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
Cruise ship sailing to port on sunrise
Case Study: MSC Cruises Transforms CX With injixo
Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
 
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