Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
Row of paper star sort on blue background with arrow up
On Demand Webinar: CX Trends in 2025 and Beyond
Employer recruiter with candidate with resume in job interview
Case Study: SHL Achieves 95% First Time Resolution With Vonage
Employee Benefits Package
Case Study: BenefitMall Boosts Their NPS Score With Scorebuddy
Call centre employees
Case Study: Wowcher Meets 90% Call Answer Rate in 30 Seconds With Vonage
Posh restaurant interior
Case Study: The Ivy Collection Boosts Conversion Rates by 20% With Five9
A medical worker touch medical cross shape and healthcare
Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall
Home, car insurance and concept
Case Study: Farmers Insurance Increases Productivity by 40% With Vonage
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Water and heading system
Case Study: Vaillant Improves Efficiency by 200% With Vonage
Estate agent broker reach contract form to client signing agreement contract
Case Study: Goosehead Insurance Increased Booking Rates to 80% With Vonage
2 people hand shaking
Case Study: Sanlam Boost CSAT With Scorebuddy
Case Study: Dunelm Improves CSAT By 10% With Vonage
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Interior of stylish room with big bed and mirror
Case Study: Dreams Transforms CX With Netcall
Healthcare concept
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Distribution Lorries
Case Study: DSC Enhances Service Operations With Odigo
Stylish interior of living room with soft sofa and coffee table
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
hand holding rocket over trendy yellow background
On Demand Webinar – Sharpen Processes for Better Engagement
Colourful housing illustration
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Hotel building
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
 
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