Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
Student Loan Concept
Case Study: ECSI Achieves 68% Containment with NICE
Cloud computing concept
Case Study: AVI-SPL Saves $70,000 With Zoom
Person on a laptop with a dashboard
Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Online Survey Concept
ContactBabel Launches Latest Survey for 2025 Insights
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
growth increase of positive indicators graph
Case Study: Honeylove Increases Productivity by 54% With Assembled
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Finger pointing increase arrow graph chart
Case Study: O.phon Boosts Response Times by 64% with Genesys
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Houses being built
Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
Women in CX conference featured image
Women in CX Hosts First US Conference
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
 
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