Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Previous
Next
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
2 business men shaking hands
The Retail Bulletin Today Announces the Set-Up of CX Industry Body, CX Alliance
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Medicine doctor touching medical global network
Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
Old computers, digital tablets, mobile phones, many used electronic gadgets devices, broken household and appliances on yellow background
Case Study: Sony Electronics Achieves Record CSAT With NICE
Magnifying glass and documents with analytics data lying on table
“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Smiling call centre agent
Case Study: Convera Transforms Employee Engagement with Zoom
People in a university classroom
Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
Train on a railway track
Case Study: Dutch Railways Achieves 85% Occupancy With NICE
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Trophy on a podium
Finalists Announced for the ECCCSAs 2024
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
House with utilities symbols in wooden blocks
Case Study: Utility Warehouse Reduces Costs With NICE
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
Person Smiling on a phone call
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
Trees and water scene
Case Study: Severn Trent Improves Contact Centre Efficiency With NICE
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
 
Previous
Next