Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: O.phon Boosts Response Times by 64% with Genesys
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
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Case Study: Homeday Transforms CX With babelforce and Zendesk
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Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
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Women in CX Hosts First US Conference
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Case Study: Clearwater Achieves 98% Answer Rate With Genesys
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Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
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Case Study: Maps CU Achieves Seamless Service with NICE
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The Retail Bulletin Today Announces the Set-Up of CX Industry Body, CX Alliance
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Case Study: Topaz Services Elevates Customer Experience with Zoom
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Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
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Case Study: Sony Electronics Achieves Record CSAT With NICE
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“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings
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Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
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Case Study: Convera Transforms Employee Engagement with Zoom
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Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
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Case Study: Dutch Railways Achieves 85% Occupancy With NICE
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Case Study: Caring For You Transforms Operations with Zoom
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Case Study: APM Saves $1 Million With Genesys Cloud
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Finalists Announced for the ECCCSAs 2024
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Case Study: Open Network Exchange Increases CSAT to 95% With NICE
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
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Case Study: Utility Warehouse Reduces Costs With NICE
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
 
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