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Call Centre Life

Call Centre Life – looking at work in UK call centres

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Modern office layout

The Best Desk Layouts for the Contact Centre

Bupa site visit

15 Ideas You Can Use From Bupa’s Contact Centre

Leeds Building Society Site Visit cover

Take Your Employee Experience to the Next Level

WeAnswer Site visit cover

15 Ideas We Picked Up at WeAnswer’s Contact Centre

What is a Chief Experience Officer (CXO)?

Fasthosts Site Visit image

18 Ways to Reboot Your Contact Centre Operations From Fasthosts

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

Fuel Store site Visit photo

20 Ideas for Driving Success From The Fuel Store

DEI, Diversity equity and inclusion. Concept words DEI diversity equity and inclusion on yellow background.

How to Drive DEI Changes Across the Contact Centre

Image from the Specsavers site visit

16 Things We Saw at the Specsavers Contact Centre in Nottingham

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Happy 20th Birthday, Call Centre Helper

Staff and megan at the aa contact centre

21 Things We Heard at the AA Contact Centre in Cheadle

Collage of pets jumping

12 PAWesome Ideas From the ManyPets Contact Centre

A pineapple with sunglasses and headphones - fun concept

Ways to Make Working in a Contact Centre Fun

Use inclusive language symbol. Wooden blocks with words 'Use inclusive language'.

Inclusive Language for Ramadan in the Contact Centre

A picture of staff taken at the BT contact centre site in Accrington

15 Must-Try Ideas From the BT Contact Centre

Graphic of Good Words to Describe Yourself on a CV

The Top 50 Words to Describe Yourself on Your CV in 2024

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

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How to Set up an Olympics-Based Call Centre Game

A Guide to Improving Mental Health In the Contact Centre

A photo of a human pyramid

4 Team-Building Games for the Contact Centre

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Seven Simple Ideas to Bring Some Fun to Your Workplace